About BluIP
BluIP® is a Tier1 global service provider and communications technology innovator. At BluIP, we don't rent our network. We own it. As a Tier1 cloud communications provider, we control our own infrastructure end-to-end — which means better reliability, lower latency, and a product playground most companies can only dream of. We are the leading provider of innovative telecommunications solutions and develop artificial intelligence and enterprise-grade telephony solutions for leaders in hospitality, restaurants, healthcare, small businesses, and the enterprise.
BluIP's comprehensive suite of products includes the industry-disrupting, all-in-one artificial intelligence platform, AIVA Connect™, with modules that improve every customer interaction, streamline business processes, and provide in-depth business intelligence. Our mission is to connect the world with technology that inspires customer delight and business growth.
We do our best work when the challenges are complicated and the outcomes are mission critical. Add our legendary white-glove service promise, and it's no wonder we are the most trusted and recognized in the industries we serve.
About the Role
We're looking for a hands-on, customer-focused Contact Center Support Specialist to join us onsite in Glendale, CA . In this role, you'll serve as the technical expert for our contact center platform, supporting the UCaaS & CCaaS solutions that power hotels, resorts, casinos, restaurants, and healthcare providers across the country.
You'll manage, configure, and troubleshoot our cloud customer engagement software, act as a technical escalation point for production issues, and keep operations running smoothly for our clients and internal teams. If you thrive on solving complex problems in a mission-critical, 24/7 environment, we want to hear from you.
Key Responsibilities
Required Skills & Qualifications
Preferred Qualifications
Ready to keep mission-critical communications running at their best? Apply today and join the BluIP team.
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