The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition. Overview & Responsibilities: Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning) Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence) Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality Completes tasks and details resulting from the arrangement conference Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations Conducts and attends funeral services regularly Leads all post-service follow-ups as needed Requirements & Qualifications: Current state licensure for funeral directing & embalming Self-motivated and energetic Strong oral and written communication skills Caring, empathetic, and committed to providing best-in-class service to customers Sensitivity and knowledge of different philosophical systems and religions Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) Valid state-issued driver's license with a clear driving record
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