Job Description

Goodwill Store Associate

Goodwill Store Associate may be trained on all non-management aspects of store operations. Under general supervision of the Store Manager or manager-in-charge, the Retail Store Associate is responsible for assisting in the overall store operations including receiving and processing donations from donors; completing sales transactions on the POS system; displaying items on and pulling items from the sales floor; and general maintenance and store operations to provide a safe, clean and welcoming environment for donors and shoppers.

Special requirements include working regular weekend, holiday and evening hours customary to the retail trade.

Essential duties and responsibilities include the following. Other duties may be assigned:

Store Operations

• Sort, price and display quality merchandise for sale in the store.
• Properly discard unsellable merchandise to appropriate containers.
• Maximize used goods processing through the proper application of Goodwill techniques.
• Follow store rotation schedule.
• Ensure quality customer service.
• Assist in maintaining sales floor appearance, cleanliness and shopping environment.
• May assist with general light maintenance on immediate grounds.

Customer Service

• Assist shoppers on the sales floor in locating and selecting merchandise.
• Complete sales transactions on the POS system with accuracy and in a timely manner.
• Accept donations from donors.
• Assist shoppers by carrying larger, heavier items to their vehicles.
• Demonstrate good judgment at cash wrap.

Safety, Security and Loss Prevention

• Assist in maintaining store and surrounding premises to keep clean and free of safety hazards.
• Utilize designated staging area for "Z" racks.
• Utilize required PPE when completing assigned tasks.
• Spread ice melt on all sidewalks and pathways.
• Report observations or suspicions of theft.
• Assist with proper loading/unloading of trucks.

Qualifications to perform this job successfully include:

Education and/or Experience

High school diploma or general education degree (GED) preferred, not required; and one to three months related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to communicate with customers in one-on-one situations.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with standardized situations with only occasional or no variables.

Other Skills and Abilities

Ability to operate hand truck, straddle stacker, electric pallet jack, or other material handling equipment.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel. The employee frequently is required to walk, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The employee is regularly required to push crates (on wheels) that may weigh up to 600 pounds. Specific examples of requirements to lift and/or move heavy objects will include, but not be limited to, the duties described below.

The employee is regularly required to assist customers when unloading bags and boxes of donations from their vehicle and carrying purchases to their vehicle. Employee may also be required to assist customers with handling of donations or purchases of large and heavy items such as furniture and appliances (e.g. microwave oven, television, computer equipment, etc.). Additionally, employee is required to place large objects on the sales floor for display or in a crate or cart for disposal. A hand truck should be used whenever possible to move large/heavy objects. The assistance of additional staff must be sought when lifting such objects, whenever feasible, and proper lifting techniques must be applied.

Specific vision abilities required by this job include close vision, distance vision, and color vision.

Requirements for Personal Protective Equipment (PPE)

Protective eyewear must be worn at all times while preparing cleaning solution for floor cleaning machine and while dispensing fluid into the machine. Protective gloves (cloth/leather) and eyewear must be worn at all times while using push-stick to propel material into trash compactor. Latex or Nitrile gloves are made available for any employee engaged in sorting credentials but are not required. Protective gloves must be worn when handling pallets and boards stacked between gaylords to prevent puncture or laceration from splintered wood.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock. The noise level in the work environment is usually moderate and typical of a busy retail environment.

Equal Opportunity Employer

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