Job Description

Health Coach

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support.

We are not considering candidates in California, New Jersey, or Massachusetts at this time

Requirement: Candidates MUST HOLD an active NBC-HWC certification and have prior experience working with a health and wellness organization.

What It Is

We are hiring a health coach who knows caring for people with chronic conditions like diabetes and obesity isn't a job, it's a calling. You feel a deep desire to be a force of positive change for the individuals you care for, but also within the field of cardiometabolic health-at large. You speak compassionately but earnestly, committing yourself fully to helping people understand their conditions, but also have faith in what's possible with the right support and resources.

You act from a place of empathy, always: taking the time to ask tailored questions, and get into the weeds with people to find the right solutions for them. In turn, the people you care for see you as a confidante. They turn to you because they know you'll listen, and because they know that when they ask for help, you'll go the extra mile to help them thrive.

What You'll Do

• Provide motivational support and educational communications to 9amHealth members that are managing obesity, diabetes, hypertension, high cholesterol, and weight concerns via zoom.
• Use motivational interviewing, and coaching techniques to support lasting behavior changes in areas like nutrition, sleep hygiene, movement, and stress management using standards of care aligned with NBC-HWC.
• Maintain an up-to-date calendar to support member visit scheduling.
• Utilize member data to personalize sessions and support members in achieving their health goals.
• Complete accurate documentation of all member visits and interactions in the electronic medical record (EMR).
• Reinforce nutrition and lifestyle plans developed by 9amHealth RDs, tailoring guidance to each member's goals and preferences.
• Escalate member concerns and help deliver an exceptional care experience.
• Deliver empathetic, inclusive care that respects and reflects the diverse backgrounds, identities, and experiences of all members.

Note: Health coaches may work with other companies in addition to their services for 9amHealth.

What You'll Need

Minimum Qualifications

Active certification in health coaching or related fields. NBC-HWC is required.

• Expertise in chronic conditions like diabetes, hypertension, high cholesterol, and obesity
• 5+ years of direct client care, ideally in clinical or telehealth settings focused on chronic disease coaching
• Comfort with digital tools, including EMRs and coaching platforms
• Strong relationship-building skills with compassionate, personalized communication
• Self-directed and reliable, with a strong sense of ownership and accountability in delivering high-quality care independently
• Virtual care experience, including chat, phone, and video
• Dedicated, private workspace with reliable high-speed internet for confidential care delivery

Preferred Qualifications

• Prior work at a digital health company focused on chronic conditions.
• Multilingual capabilities to support diverse patient populations.

Why 9amHealth

• Design a schedule that aligns with your lifestyle and commitments
• You're in control of when you work, flexibility is built into how we operate.
• Skip the logistics - we handle the business side
• From client acquisition to billing, we take care of the operations so you can stay focused on delivering great care.
• Sharpen your coaching skills
• Access supportive insights to help you grow, strengthen your impact, and reflect on what's working with clients.
• Work remotely from anywhere in the U.S.
• As long as you're in a secure, quiet space with reliable internet, a webcam-ready computer, and headphones, you're good to go.
• Be part of a mission-driven, supportive community
• We will cheer on your success, and share your commitment to caring for people with chronic conditions

Independent Contractor Terms

• This is a 1099 independent contractor engagement.
• Contractors are not employees of 9amHealth and are not eligible for employee benefits.
• Contractors retain control over how and when services are provided, subject only to applicable scheduling commitments and medical/legal requirements.
• Engagements are non-exclusive; coaches may provide services to other entities simultaneously.

Our commitment to diversity and inclusion

Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign-born residents.

What You Can Expect At 9amHealth

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.

Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.

We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

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