REQUIRED QUALIFICATIONS
EDUCATION:
High school diploma or equivalent required.
Some college preferred.
EXPERIENCE:
Minimum 1 year of experience working within a healthcare environment.
Minimum 1 year of experience in patient registration and/or insurance eligibility and benefits.
Experience with patient check-in/check-out, demographic updates, insurance verification, payment collection, and related patient access functions.
Experience working directly with patients in a customer service-focused environment.
CERTIFICATIONS:
None required.
TECHNICAL SKILLS:
Basic PC and office technology skills.
Comfortable learning and navigating electronic health record and practice management systems.
Ability to accurately enter and update demographic, insurance, and patient information.
eClinicalWorks experience preferred but not required; training will be provided.
Familiarity with standard office equipment and administrative systems.
OTHER REQUIREMENTS:
Strong customer service and patient service skills.
Must be technologically comfortable and able to learn new systems quickly.
Demonstrated ability to multitask and work efficiently in a fast-paced environment.
Ability to work with minimal supervision while maintaining accuracy.
Some knowledge or training related to government payer rules and regulations.
Some knowledge or training regarding third-party liability, Workers' Compensation, and other payment sources and liabilities.
Strong attention to detail when handling demographic, insurance, registration, and payment information.
Professional and courteous communication with patients, visitors, providers, and team members.
KEY RESPONSIBILITIES
Greet patients and visitors and provide professional, courteous front desk support.
Register and pre-register patients for appointments and services.
Complete patient check-in and check-out functions.
Obtain and accurately enter patient demographic and insurance information.
Review and update demographic and insurance information as needed.
Verify insurance information and identify registration or coverage issues requiring escalation.
Obtain required patient signatures and documentation during registration and arrival.
Collect patient responsibility, copayments, and other applicable payments.
Process, balance, and post patient payments accurately.
Support appointment scheduling and related front desk coordination.
Assist with referral-related administrative activities as needed.
Maintain accurate patient notes and documentation in the electronic health record.
Support administrative functions such as electronic filing, faxing, scanning, copying, and data entry.
Coordinate with clinical and administrative team members to support efficient patient flow.
Maintain patient confidentiality and follow applicable organizational policies and procedures.
Manage multiple competing priorities while maintaining a high level of accuracy and customer service.
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