Job Description
Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Solutions Engineer
What does a successful Sales/Solutions Engineer do at Fiserv? Are you passionate about blending technical expertise with business strategy to drive impactful solutions? As a Sales/Solutions Engineer, you'll bridge the gap between business and technology, collaborating with sales and product teams to deliver seamless integrations for new and existing partners. Join a dynamic team where your skills will drive innovation, accelerate revenue, and create lasting client success stories.
What you will do: - Collaborate with our sales team to engage prospective partners, guiding them through discovery to uncover their unique needs and challenges.
- Build strong relationships with new and existing ISV partners, ensuring their goals align with our solutions.
- Analyze customer requirements, solve challenges creatively, and recommend tailored solutions that maximize revenue and streamline onboarding.
- Deliver engaging product demos and confidently address questions about functionality, empowering clients to make informed decisions.
- Support existing partners in expanding their offerings by introducing them to new products and capabilities.
- Act as the bridge between sales, product, and implementation teams, providing insights and feedback to drive continuous improvement.
- Document client interactions meticulously, flagging potential challenges early to keep projects on track.
- Ensure a seamless transition from sales to project managers and implementation teams, setting partners up for long-term success.
What you will need to have: - Bachelor's degree in Computer Science, Engineering, or a related field, or 4+ years of equivalent work or military experience.
- 6-7 years of experience in Account Management or Sales/Solutions Engineering with a proven track record of achieving or exceeding performance metrics.
- Demonstrated technical expertise, with the ability to understand, explain, and integrate complex systems, evidenced by successful completion of 5+ client implementations.
- Proven ability to conduct 20+ client calls or video meetings monthly with professionalism and effectiveness, achieving a 90% satisfaction rating.
- Delivered creative problem-solving solutions, resolving client challenges within established timelines in 95% of cases.
- Strong communication and collaboration skills, coordinating between at least three internal teams (sales, relationship, and product) to deliver successful outcomes.
- Maintained detailed records of partner discussions and follow-ups, ensuring 100% data accuracy in CRM systems or documentation.
- Consistently identified and communicated client needs or potential issues, contributing to a 20% increase in client retention or satisfaction.
What would be great to have: - Payments Industry experience.
- SaaS experience.
Important info about this role: - In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This position could require travel, within the US, up to once a quarter.
Salary Range $67,800.00 - $144,300.00
These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island, Vermont and Washington. Pay ranges for employees in other states may differ.
For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
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