Voice Telecom Specialist / Network Technician (On-site, Pittsburgh, PA 15213) Job at Novus Group, Pittsburgh, PA

  • Novus Group
  • Pittsburgh, PA

Job Description

Job Description

Job Description

Voice Telecom Specialist / Network Technician  (On-site, Pittsburgh, PA 15213)

  • Job Type: Full-Time, Direct-Hire (Permanent placement on company payroll with full benefits; not a temporary job)
  • Location: Pittsburgh, PA 15213 (Oakland)
  • Schedule: Full-Time, Day Shift (On-site; requires participation in a 24/7 on-call standby rotation with team colleagues)
  • New Hire Starting Base Pay: $24.40 – $27.50 per hour (Starting salary placement is determined by direct telecommunications infrastructure, PBX, or voice engineering experience.)
  • Future Earning Potential: Position salary range progresses up to $36.80 per hour over time through performance, tenure, and IT technical career ladder advancement.

Mandatory Qualifications

  • Education & Experience: Familiarity with voice communications infrastructure design and support through formal IT education, certifications, or practical experience required.
  • Technical Proficiency: Essential foundational IT knowledge and ability to perform standard networking and telecommunications procedures. Understanding of PBX, voicemail systems, wiring support, and basic LAN/WAN/WLAN network topologies/hardware required.
  • Operational Availability: Ability to participate in a 24/7 on-call standby rotation as assigned.

How You'll Make an Impact

  • Telecommunications Support & Maintenance: Execute routine move, add, and change (MAC) requests across PBX systems, voicemail platforms, wiring infrastructure, and voice databases.
  • Circuit & Network Troubleshooting: Diagnose basic telecom, circuit, and networking issues; assist with network sizing, hardware installations, and routine troubleshooting.
  • Outage Response & Escalation: Maintain clear communication with management during service interruptions, including critical and widespread outages.
  • Data Security & Compliance: Protect the confidentiality and integrity of patient and staff data following institutional information security policies and HIPAA standards.

What We Offer

  • Education & Career Growth: Ongoing technical training, certification support, tuition assistance programs, and structured IT career ladder advancement.
  • Health & Well-Being: Comprehensive medical, dental, and vision coverage options, plus wellness support.
  • Dual-Tier Retirement Program: Generous combined retirement package with employer matching funds and company-paid retirement contributions up to 8% based on your plan elections.
  • Work-Life Balance & Time Off: Paid holidays, generous annual paid time off (PTO), paid parental leave, and lifestyle support perks.

Job Tags

Hourly pay, Permanent employment, Full time, Day shift

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