Online Chat Agent Job at Amend Treatment, Los Angeles, CA

  • Amend Treatment
  • Los Angeles, CA

Job Description

Job Description

Position: Online Chat Agent

Organization: Amend Treatment

About the Organization: Amend Treatment is a residential mental health treatment organization based in Malibu California. The company provides personalized evidence-based care for adults experiencing mental health and co-occurring challenges with a focus on individualized treatment therapy and long-term recovery in a supportive residential environment.

Job Responsibilities:

  • Provide online chat support to individuals seeking information about mental health treatment options.
  • Answer inquiries about Amend Treatment programs services and admissions process.
  • Engage with website visitors in a professional and empathetic manner to provide support and guidance.
  • Assist potential clients in scheduling assessments and appointments with treatment specialists.
  • Document and maintain accurate records of online chat interactions.
  • Collaborate with the admissions team to ensure a seamless transition for individuals seeking treatment.

Essential Qualifications:

  • Strong communication skills both written and verbal.
  • Empathetic and compassionate approach to supporting individuals in crisis.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Basic knowledge of mental health conditions and treatment options.
  • Proficiency in using online chat platforms and CRM systems.

Desired Experience:

  • Minimum of 1-2 years of experience in a customer service or mental health support role.
  • Experience working in a healthcare or mental health treatment setting is a plus.
  • Prior experience with online chat support or telehealth services preferred.

Salary & Benefits:

  • Salary Range: $25 - $30 per hour
  • Currency: USD
  • Frequency of Payment: Monthly
  • Maximum Experience Required: 2 years
  • Qualification Required: Bachelors Degree in relevant field
  • Employment Status: Full-time
  • Benefits: Health insurance dental and vision coverage retirement plan paid time off

Job Tags

Hourly pay, Full time

Similar Jobs

Gerken Companies

Plant and Equipment Maintenance Operator Job at Gerken Companies

Plant and Equipment Maintenance OperatorGerken Materials, Inc., West Millgrove, OH 43467At Gerken Materials, Inc., were part of something bigger The Gerken Companies.Our values guide how we work every day:Integrity in every decision, from operations to leadership... 

Cargill

Manufacturing Production Technician Job at Cargill

 ...As a leading food, agriculture, financial, and industrial entity, we look for dedicated individuals to join our team. Our Production Technicians play a pivotal role in maintaining and enhancing our production operations to meet these global needs. The Production Technician... 

Shearer Companies

International Logistics Coordinator Job at Shearer Companies

 ...for both domestic and international shipments, creating basic trucking shipments, coordinating with carriers and transportation providers...  ...shipments. Create basic domestic trucking shipments in the company's TMS, including shipper, consignee, pickup and delivery... 

GENESIS INDUSTRIAL VENTURES LLC

Fiber Optic Technician Job at GENESIS INDUSTRIAL VENTURES LLC

 ...NOW HIRING: Fiber Optic Technician Genesis Industrial Ventures is seeking experienced Fiber Optic Technician. Key Responsibilities: Install, route, tag, band, terminate, label, inspect, and test single-mode and multi-mode fiber optic cable assemblies. Perform... 

Carriage Services

Funeral Director/Embalmer Job at Carriage Services

 ...continue to shape the future of our industry. Carriage Services is an equal opportunity employer.We are looking for a Funeral Director/Embalmer to join our team! Become part of a team of highly devoted professionals dedicated to providing the most meaningful celebrations of...